Get the best Uxbridge carpet cleaning prices today by just booking with us today.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
Carpet Cleaning Uxbridge is committed to delivering reliable, professional cleaning services and a positive customer experience. If something goes wrong, we want to know about it so we can put it right, learn from it, and continually improve our service. This Complaints Procedure explains how you can raise a concern, how we will handle your complaint, and what you can expect from us at each stage.
This procedure applies to any concern or dissatisfaction about our carpet, upholstery, rug, or related cleaning services, including the quality of work carried out, conduct of staff or contractors, adherence to agreed appointments, and how we have handled your personal information in connection with our cleaning services.
This procedure does not cover matters that are being dealt with through legal action, insurance claims, or issues outside our reasonable control, such as damage caused by pre-existing wear, defects, or manufacturer limitations that are identified during or after cleaning.
When you raise a complaint, Carpet Cleaning Uxbridge will treat your concerns seriously and fairly, acknowledge your complaint promptly, investigate thoroughly and impartially, keep you informed throughout the process, aim to resolve matters as quickly as possible, and use the outcome to improve our services where necessary.
You can raise a complaint verbally or in writing. While we accept complaints made in any reasonable way, we encourage you to provide your complaint in writing wherever possible, as this helps us understand the issue clearly and respond in a structured way.
When making a complaint, please include your full name, your preferred contact details, the address where the service was provided, the date and approximate time of the cleaning, a clear description of what went wrong and how it has affected you, and any supporting information such as photographs or job references that may help us understand the issue.
Once we receive your complaint, we will log the details in our internal system. We aim to acknowledge your complaint within five working days. In this acknowledgement, we will confirm that we have received your complaint, provide the name or role of the person responsible for handling it, and outline the next steps and expected timescales.
At this stage, we may contact you to request further information or clarification if anything is unclear. Providing full and accurate information at the outset helps us investigate more quickly and effectively.
Your complaint will be reviewed by a senior member of the Carpet Cleaning Uxbridge team who is not directly involved in the issue, wherever possible. The investigation may involve reviewing job notes and records, speaking with the cleaning technicians or staff involved, assessing any photographs or other evidence provided, and, where appropriate, arranging a follow-up visit to inspect the area or items concerned.
We aim to complete our investigation and provide a full response within 14 working days of acknowledging your complaint. If, for any reason, more time is needed, we will let you know and provide an updated timescale.
After our investigation, we will send you a written response setting out our understanding of your complaint, a summary of the steps we have taken to investigate, our findings and conclusions, and any proposed resolution or remedy.
Depending on the circumstances, possible outcomes may include an explanation or apology, a return visit to address outstanding cleaning issues, a partial or full refund where appropriate, or other practical steps to put things right. All resolutions will be considered on a case-by-case basis, with regard to our terms and conditions and any evidence available.
If you remain dissatisfied after receiving our Stage 3 response, you may request that your complaint be reviewed by a more senior member of the Carpet Cleaning Uxbridge management team. You should explain why you are unhappy with the outcome and what you would like us to reconsider.
We will review the handling of your complaint, including the original investigation and response, and consider whether the outcome was fair and reasonable. We will then provide a final decision in writing. This will normally represent the conclusion of our internal complaints process.
We aim to address complaints as promptly as possible while allowing sufficient time for a thorough and fair review. While the timescales set out in this procedure are our standard targets, there may be occasions where delays occur, for example if we need to obtain additional information or arrange a site visit. In such cases, we will keep you informed and update you on progress.
During the complaints process, we will communicate with you using the contact method you have indicated as your preference, where reasonable and practical to do so.
Carpet Cleaning Uxbridge treats all complaints confidentially and will only share information internally on a need-to-know basis to investigate and resolve the matter. We aim to handle all complaints fairly and without discrimination, and we will not treat you differently or less favourably for having raised a concern about our services.
Any personal data you provide in connection with a complaint will be processed in line with our data protection obligations and used only for the purpose of handling your complaint, improving our services, and complying with any legal requirements.
We value feedback from all customers across our service area, including both positive comments and complaints. Every complaint is recorded and reviewed to identify patterns, training needs, or procedural changes that could improve the quality and reliability of our carpet and upholstery cleaning services.
By following this Complaints Procedure, Carpet Cleaning Uxbridge aims to resolve issues constructively, maintain your confidence in our services, and continue to provide a high standard of professional cleaning for homes and businesses.
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