Get the best Uxbridge carpet cleaning prices today by just booking with us today.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning Uxbridge to residential and commercial customers within our service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting the services from Carpet Cleaning Uxbridge.
Company means Carpet Cleaning Uxbridge, the service provider.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, or related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.
The Company provides a range of cleaning services primarily focused on carpets, rugs, and upholstery. The exact scope of work for each booking will be agreed with the Client at the time of booking, based on the information provided by the Client about the Premises and the items to be cleaned.
The Company reserves the right to refuse any job that, in its reasonable opinion, may pose a risk to the safety of its staff, is unsuitable for the methods and equipment used, or involves items or conditions outside the advertised range of services.
3.1 A booking may be requested by the Client via the Companys online or telephone booking systems or through other communication methods offered by the Company from time to time.
3.2 At the time of booking, the Client must provide accurate information regarding the size and number of rooms or items to be cleaned, the nature and extent of soiling or staining, access arrangements at the Premises, and any other material information relevant to the performance of the Services.
3.3 The Company will provide a quotation based on the information supplied. Quotations are given in good faith but are not binding where the information provided by the Client is incomplete or inaccurate, or where the actual condition of the items or Premises materially differs from that described.
3.4 A booking is accepted, and an Agreement formed, only when the Company confirms the booking to the Client and, where applicable, receives any required deposit or prepayment.
3.5 The Client is responsible for ensuring that someone with authority to grant access and approve work is present at the Premises at the agreed date and time, unless otherwise agreed in advance.
4.1 The Client shall provide the Company and its operatives with safe and reasonable access to the Premises at the agreed time and for the duration of the visit.
4.2 The Client is responsible for ensuring that electricity, water, and adequate lighting are available at the Premises for the duration of the Services, unless otherwise agreed.
4.3 The Client should remove, or secure away from the work area, any fragile, valuable, or easily damaged items prior to the arrival of the Companys operatives. The Company accepts no liability for damage to such items that have not been removed or adequately protected by the Client.
4.4 The Client must inform the Company of any known defects, weaknesses, or special conditions relating to carpets, rugs, upholstery, flooring, or fittings at the Premises that might be affected by cleaning processes, including but not limited to loose fittings, wear and tear, previous damage, colour instability, or shrinkage risks.
5.1 Unless otherwise stated, all prices are quoted in pounds sterling and are inclusive of applicable UK taxes.
5.2 The Company reserves the right to adjust the quoted price in the event that on inspection the work required is more extensive than reasonably anticipated based on the Clients description. Any such adjustment will be discussed with the Client before work commences or continues.
5.3 Payment is due in full upon completion of the Services, unless alternate payment terms have been agreed in writing in advance. For certain bookings, the Company may require a deposit or prepayment at the time of booking.
5.4 The Company accepts the payment methods it has communicated to the Client at the time of booking, which may include card payments, bank transfers, or other recognised forms of payment. Cash payments may be accepted at the Companys discretion.
5.5 Invoices not paid on the due date may accrue interest at the statutory rate applicable to late payments in the United Kingdom, from the due date until the date of payment in full, together with any reasonable administration and recovery costs.
6.1 The Client may cancel or reschedule a booking by providing notice to the Company. The following charges may apply, calculated by reference to the scheduled date and time of the Services.
6.2 If the Client cancels or reschedules more than 48 hours before the scheduled appointment, no cancellation fee will usually be charged, and any deposit paid may be refunded or applied to a future booking at the Companys discretion.
6.3 If the Client cancels or reschedules within 24 to 48 hours of the scheduled appointment, the Company may charge a cancellation fee of up to 50 percent of the agreed price to cover allocated time and administrative costs.
6.4 If the Client cancels or reschedules within 24 hours of the scheduled appointment, or if the Company is unable to gain access to the Premises at the scheduled time through no fault of the Company, the Company may charge up to 100 percent of the agreed price.
6.5 The Company reserves the right to cancel or reschedule a booking where unavoidable circumstances occur, including but not limited to staff illness, equipment failure, severe weather, or issues affecting access to the Premises. In such cases, the Company will endeavour to provide as much notice as reasonably possible and to offer an alternative appointment. The Company shall not be liable for any loss arising from such cancellation or rescheduling, beyond refunding any deposit or prepayment made for the affected booking.
7.1 The Company will perform the Services with reasonable care and skill, using equipment and products suitable for professional carpet and fabric cleaning.
7.2 While the Company will use its best efforts to achieve satisfactory results, it does not guarantee that all stains, odours, or marks can be completely removed. The outcome depends on factors such as the age and type of stain, previous cleaning attempts, fibre composition, and general condition.
7.3 Drying times for carpets and fabrics are estimates and can vary depending on ventilation, temperature, humidity, and material type. The Company is not responsible for any consequences of extended drying times where reasonable instructions have been followed.
7.4 The Company may decline to attempt the removal of stains or the cleaning of items where it reasonably believes that further treatment is likely to cause damage, has a low probability of success, or involves health and safety risks.
8.1 The Company maintains appropriate insurance to cover its legal liabilities arising from the provision of the Services, subject to policy terms and limits.
8.2 The Client must notify the Company in writing of any alleged damage to property or items, or any other issue with the Services, as soon as reasonably practicable and in any event within 48 hours of completion of the work. The Client must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify the issue.
8.3 The Company shall not be liable for:
a any pre existing damage, wear, or defects to carpets, rugs, upholstery, or fittings, including damage that becomes visible following cleaning; b damage arising from failure by the Client to disclose relevant information about the condition or composition of items or surfaces; c damage caused by the instability or poor condition of items, including but not limited to loose seams, fraying, pre existing shrinkage, colour instability, or faulty installation; d loss or damage resulting from the Clients failure to follow the Companys instructions or recommendations regarding preparation, use, or aftercare.
8.4 To the fullest extent permitted by law, the Companys total liability to the Client, whether in contract, tort including negligence, or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.
8.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
9.1 The Company aims to operate in compliance with applicable UK environmental and waste regulations relating to the handling, use, and disposal of cleaning products and waste generated during the provision of Services.
9.2 Any waste materials generated directly from the cleaning process, such as extracted soiling and used cleaning solutions collected by the Companys equipment, will be managed and disposed of by the Company in line with relevant legal requirements and industry practices.
9.3 The Client is responsible for the appropriate disposal of any general household or commercial waste, clutter, or items not directly related to the cleaning process. The Company is not a general waste removal service and will not remove or dispose of such items unless agreed in writing as an additional service, which may be subject to separate terms and charges.
9.4 Where the Company provides any advice to the Client regarding cleaning product use, ventilation, or post service waste handling, such advice is given in good faith based on information available at the time. The Client remains responsible for complying with any applicable regulations specific to their Premises or business activities.
10.1 The Company will conduct its work in accordance with relevant UK health and safety legislation and will take reasonable steps to protect both its operatives and the occupants of the Premises.
10.2 The Client must ensure that the work area is free from unnecessary hazards, including obstructive clutter, exposed wiring, unsafe flooring, and aggressive pets. The Company reserves the right to refuse or suspend work where it reasonably considers there to be a health or safety risk.
10.3 Where necessary, the Client should keep children, pets, and other occupants away from the immediate work area during and immediately after cleaning, especially while carpets and fabrics are drying.
11.1 If the Client is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible, providing details of the issue and any supporting information.
11.2 The Company will investigate complaints in a timely manner and, where appropriate, may offer to revisit the Premises to inspect the work, provide further cleaning, or propose another form of resolution.
11.3 The Companys decision on appropriate remedial action will take into account the nature of the complaint, the condition of the items before and after cleaning, and the limitations and risks associated with cleaning processes.
12.1 The Company will collect and process personal data about the Client for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints, in accordance with applicable UK data protection laws.
12.2 The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Clients consent.
13.1 The Company may update these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise communicated to Clients.
13.2 For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will apply, unless a change is required by law or with the express agreement of the Client.
14.1 These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially affect the standard of Services provided to the Client.
15.4 These Terms and Conditions, together with the details of the booking and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, agreements, or representations.
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